1. How long does it take for my order to process?
Orders typically take 1-2 business days to process before shipping. You will receive a confirmation email with tracking information after your order ships.
2. Which shipping companies do you use?
We use the following carriers for shipping within the United States:
United States Postal Service (USPS)
FedEx
UPS (United Parcel Service)
3. Do you offer international shipping?
Currently, we only ship within the United States and do not offer international shipping.
4. What is your return policy?
You have 7 days from the date you receive your order to return it and receive a refund. Returned items must be unused and in their original packaging. For more details, please see our refund and return policy.
5. How do I initiate a return?
To return an item, please contact us at [email protected] or call +1 567 261 7169. We will provide you with return instructions.
6. How do I track my order?
After your order ships, you will receive a confirmation email containing a tracking number. You can use this tracking number to check the package status on the corresponding carrier’s website.
7. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and debit cards. Please check the checkout page for all available options.
8. Can I change or cancel my order after submission?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make any changes.
9. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately: [email protected]. We will work with you to resolve the issue, including sending a replacement or processing a return.
10. How do I contact customer service?
You can contact our customer service team via email at [email protected] or by phone at +1 567 261 7169. We will do our best to answer any questions or concerns you may have.