FAQ

1. Are your toy cars safe for all age groups?

Yes. All our toy cars are made from non-toxic, BPA-free materials and tested according to international toy safety standards (ASTM, CPSIA). Some models may include small parts and are recommended for children ages 3 and up. Please refer to individual product descriptions for age guidelines.

2. What materials are your toy cars made from?

Our toy cars are crafted from high-quality, child-safe plastic, die-cast metal, and rubber components. We choose durable, eco-friendly materials that ensure long-lasting play while remaining gentle for small hands.

3. Do the toy cars come with batteries?

Some of our remote-controlled or light-up models require batteries. Product pages clearly indicate whether batteries are included or need to be purchased separately.

4. Do you ship internationally?

Yes, we ship worldwide! International shipping times vary by destination but generally take 7–14 business days. Shipping rates are calculated at checkout based on your location.

5. How long does it take to process and ship an order?

Orders are typically processed within 1–2 business days. U.S. domestic deliveries take about 3–7 business days. You will receive an email confirmation with tracking once your order is shipped.

6. Can I cancel or modify my order after placing it?

Yes, but only within the first 12 hours of placing your order. Please email us at [email protected] as soon as possible. Once shipped, orders cannot be canceled or modified.

7. What is your return and refund policy?

We offer a 30-day return window. Items must be unused and in their original packaging. If the item is defective or damaged, we’ll provide a free replacement or full refund. For returns due to personal preference, customers are responsible for return shipping costs.

8. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and secure checkout via Shopify Payments. All transactions are SSL-encrypted for safety.

9. My item arrived damaged—what should I do?

We’re sorry! Please take a photo of the damaged product and email us within 7 days of delivery at [email protected]. We will send a replacement or offer a refund promptly.

10. How can I contact customer service?

You can reach us by:

• Email: [email protected]
• Phone: +1 234-901-2822 (Mon–Fri, 9AM–5PM EST) We usually respond within 24 hours on business days.